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    Case Study

    Data Entry

    Sector

    Customer Service

    When people are happy with their job, they feel fulfilled and are motivated and they are able to deliver great customer service.

    Objectives

    To introduce Plasma Display Panels (PDP) to increase high productivity across all call centres at a Group level, without sacrificing quality and customer satisfaction.

    New York phone image stats
    Leeds phone image stats
    London phone image stats

    Celebrate success

    Reduce cost and improve productivity

    Set realistic and clear goals

    Recognise and reward excellence

    Motivate and boost moral

    Measure performance / KPIs

    Share success – with everyone

    Encourage feedback

    The Game

    To ensure high productivity without sacrificing on quality and customer satisfaction.

    Set realistic and clear goals

    Recognise and reward excellence

    Motivate and boost moral

    CONGRATULATIONS LONDON
    YOU ANSWERED THE MOST CALLS TODAY!

    LEEDS: 167

    LONDON: 267

    NEW YORK: 187

    Although it's early days, the signs are good. The game has increased productivity without sacrificing quality. All levels have reported that the same is easy and effective to use and is making their day-to-day jobs easier and more enjoyable to do.

    We hope that you could incorporate this into your workplace.

    If you'd like to talk about how Cefar could streamline your business, why not contact us today?

    What we’ve been doing

    View our work

    Got a project in mind?Let's talk.

    Here at Cefar we take your privacy seriously and will only use your information to contact you.

    Read more

    However, from time to time we would like to contact you with details of services we provide and/or information which we believe may be of interest to you. If you consent to us contacting you for this purpose please tick this box: