When people are happy with their job, they feel fulfilled and are motivated and they are able to deliver great customer service.

Objectives

To introduce Plasma Display Panels (PDP) to increase high productivity across all call centres at a Group level, without sacrificing quality and customer satisfaction.

New York phone image stats
Leeds phone image stats
London phone image stats

Celebrate success

Reduce cost and improve productivity

Set realistic and clear goals

Recognise and reward excellence

Motivate and boost moral

Measure performance / KPIs

Share success – with everyone

Encourage feedback

The Game

To ensure high productivity without sacrificing on quality and customer satisfaction.

Set realistic and clear goals

Recognise and reward excellence

Motivate and boost moral

CONGRATULATIONS LONDON
YOU ANSWERED THE MOST CALLS TODAY!

LEEDS: 167

LONDON: 267

NEW YORK: 187

Reduce cost and improve productivity

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