Agile Working Knows No Down Time
Six weeks ago, one of our senior managers almost instantly became immobile.
It was expected — they underwent an operation for a long-standing issue with their foot.
But as a smallish and rapidly growing digital agency, it was still a blow. We couldn’t afford to lose any member of our team for a day, never mind a senior manager for several months.
The thing is, though, whereas this is exactly what would have happened if you couldn’t get to the office twenty, ten, five years ago, today, with Agile working and mobile technologies, you can still manage projects and work on others even when you’re in the hospital bed.
The scale and impact of Agile working is not to be taken lightly; we even orchestrated an office move during that period. So how exactly did it happen?
In The Clouds With Your Ear to The Ground
Modern technology allows us to access documents from anywhere in the world. Tools such as portals, instant messaging, and visual project management apps allow a meeting to take place whether you’re on a flight or in a hospital gown. The beauty of all this, other than being able to work with your cat, is that a team doesn’t need to be accessible and in the same room for a meeting to take place.
Take Cloud technologies like Google Docs, Dropbox, and Microsoft Onedrive. Such tech allows users to easily share documents that can be edited by other users, making it quick and easy to collaborate on projects, receive feedback, and deliver the final results to stakeholders.
Customer relationship marketing (CRM) systems — like our custom-built CRM system — provide even more flexibility in mobility, chiefly by enabling users to keep up to date with key information and track all activity that’s taking place.
A quality CRM system puts you in the position of an all-seeing lighthouse keeper, with a clear view and control of everything from your projects and team to your customers and leads. Like our senior manager proved, you can use them to delegate and arrange follow-up meetings as if you were still at HQ. Without, despite the distance, staff losing focus, deadlines slipping, and customer satisfaction dropping — no matter if it’s an errand or a critical time-sensitive project!
It’s also worth mentioning that CRM systems greatly improve communication between parties of a project by doing away with antiquated and lengthy emails. Something that saves an almost immeasurable amount of pain and time for everyone involved.
With Voice over Internet Protocol (VoIP) tech — which diverts calls from the office line to your mobile — the phone just rings and you pick it up as though you were in the office.
This essentially means much fewer missed-calls and much less time wasted between messages and trying to return reach people — all while clients and prospects are none the wiser to your whereabouts.
It also means you don’t need to memorise any phone numbers as the numbers stored on the VoIP phone that sits on your desk are available on mobile, thus allowing you to call new and regular contacts effortlessly.
Agile Makes Downtime A Choice
Using these Cloud and mobile tools alone, you’re going to get a lot more done away from the office than you thought. And using them in combination, you lose worry about things going wrong in your absence. Work is carried out to the same high standard, and sometimes even better — all thanks to Agile working.
From a more personal perspective, for our senior manager, Agile working meant they were able to focus on their recovery while having the peace of mind that their projects at work were not neglected. Thanks to the technology, spirits can remain high and you can totally immerse yourself in your work. In somewhat the same light as mindfulness, you’re able to not dwell on suffering and intensify low-moods but instead fully focus on the task at hand.
Another — albeit indirect — result of embracing Agile working is that it also helps to inspire other members of the team who might have to spend time off work to lead by example. As a result, Agile leads to fostering a culture wherein downtime is a choice that only needs to occur when it is necessary and needed.